Rbig33 Privacy Policy – Player Data Protection in Malaysia

Welcome to the Privacy Policy page rbig33. At rbig33, we understand that privacy is more than a word — it is a fundamental right of every user that we are fully committed to respecting and safeguarding. As an online betting platform serving hundreds of thousands of Malaysian players, we take this responsibility very seriously.

This Privacy Policy document has been prepared in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international industry best practices. It describes the types of data we collect, why we need it, how it is used, who it may be shared with, and what rights you hold as the owner of that data.

Rbig33 operates as a responsible platform. We have never sold user personal data to third parties for marketing purposes. All information you provide to us is used solely for the purposes stated in this policy, and we take every reasonable step to ensure the security and confidentiality of that data at all times.

Rbig33 collects several categories of personal data from its users to ensure the platform operates safely and efficiently. The data we collect includes the following:

Personal Identification Data

Financial & Transaction Data

Platform Activity Data

Rbig33 collects users' personal data through several transparent and legitimate channels:

• Direct Registration: Data you provide when completing the rbig33 account registration form — including your name, email address, phone number, and other basic details.
• KYC Verification: Identity documents (valid MyKad or Malaysian passport) uploaded for identity verification and anti-money laundering (AML) compliance purposes.
• Financial Transactions: Information related to deposits and withdrawals via Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, FPX (Maybank2u, CIMB Clicks), and other Malaysian payment methods.
• Platform Usage: Data automatically generated as you use the platform — including betting logs, game preferences (football, baccarat, poker, e-sports, slots), session duration, and winning records.
• Cookie Technology: Cookies and tracking technologies are used to enhance the user experience, platform analytics, and account security.
• Support Communications: Messages, emails, and Live Chat logs submitted to the rbig33 customer support team.

Rbig33 uses collected personal data solely for legitimate and necessary purposes in the operation of our platform. Below is a detailed explanation of each data usage purpose:

Your betting activity data — including your preferred game types such as baccarat, poker, Malaysia Super League football betting, or e-sports — is used to personalise your experience on the rbig33 platform and offer more relevant promotions. This is not intrusive profiling; it is our effort to make the platform more useful for you.

Rbig33 may share user personal data in limited and controlled circumstances, as follows:

• Malaysian Payment Providers: Data required to process transactions is shared with payment providers such as Touch 'n Go, DuitNow, GrabPay, Boost, ShopeePay, and FPX-participating banks (Maybank2u, CIMB Clicks) — strictly for the purpose of processing transactions you have initiated.
• Technology Service Providers: Technical vendors that help operate the rbig33 platform (server hosting, analytics, security) may have limited access to data required for their specific functions, and are bound by strict data protection agreements.
• Relevant Authorities: In situations where Malaysian law requires disclosure — such as criminal investigations, court orders, or anti-money laundering compliance obligations — rbig33 will comply accordingly.
• Your Consent: In any circumstances beyond those listed above, rbig33 will obtain your explicit consent before sharing your personal data.

Rbig33 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, data breaches, corruption, or loss:

• Encryption in Transit: All communications between your browser/app and rbig33's servers are secured using TLS 1.3 with 256-bit encryption — the same standard used by Malaysia's leading banking institutions.
• Storage Encryption: Sensitive data stored in rbig33's databases — including KYC information and payment details — is encrypted at rest using AES-256.
• Access Controls: Access to user data within rbig33 is strictly limited on a need-to-know basis — only employees who require access to perform their duties are permitted.
• 24/7 Monitoring: rbig33's security systems continuously monitor for suspicious activity, with automated alerts that trigger an immediate response should any threat be detected.
• Periodic Security Audits: rbig33 conducts regular penetration testing and security audits by independent third parties to identify and address any vulnerabilities.

While we take all reasonable precautions, no digital system can be guaranteed 100% secure. In the event of a data breach affecting your personal information, rbig33 will notify you and the relevant authorities within the timeframe prescribed by law.

Rbig33 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small data files stored on your device when you use the rbig33 platform.

Non-essential cookies (analytics and preference) can be disabled through your browser settings. However, doing so may affect certain features of the rbig33 platform. Essential cookies cannot be disabled as they are required for the platform's core security functions.

As a data subject under Malaysia's PDPA, you have the following rights regarding your personal data held by rbig33. You may submit a request to exercise any of these rights by contacting us at support@rbig33.ws:

Rbig33 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by Malaysian law. The following outlines our data retention principles:

• Active account data is retained for as long as your account remains active on the rbig33 platform, and for the post-closure period required by law.
• Financial transaction records are retained for 7 years as required under Malaysian tax and audit regulations.
• Betting activity log data is retained for 2 years for dispute resolution and security analysis purposes.
• Once the retention period expires, data will be securely deleted or anonymised so it can no longer be linked to any individual.

Platform rbig33 is strictly for individuals aged 18 and above. We do not knowingly collect personal data from minors. Should we discover that an underage individual has provided us with their data upon registration, the account will be closed immediately and all associated data will be deleted.

If you are a parent or guardian and believe your child who is under age has registered for or used the rbig33 platform, please contact us immediately at support@rbig33.ws and we will take immediate action.

Rbig33 reserves the right to amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or new platform products. The "Last Updated" date at the top of this document will be revised whenever a material change is made.

Material amendments will be communicated via in-platform notifications on rbig33 or by email to your registered account at least 14 days before the changes take effect. Continued use of the platform after the effective date constitutes your acceptance of the revised Privacy Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or the protection of your personal data at rbig33, please contact us through the following channels: